Coronavirus Advice & Support

Practice News

The redesign of the appointment system is going to be rather complex, so as an interim measure, I have simply removed the ability to book on line for any face-to-face appointments for the moment.

I have however written a flowchart for the reception team to follow.

They will be instructed to ask ALL PATIENTS asking for an appointment some questions regarding covid symptoms and exposure to the infection. If you do not tell the reception team the reason for your call, then it is unlikely to be acted upon in preference to those who have followed our instructions.

We have now locked our doors and will only open them for those patients who have been called and a face to face appointment has been made.

You MUST call us on 01323 484848 prior to attending the practice. All letters, prescriptions and samples are to be put through the letterbox. The majority of enquiries will be resolved by a return call from one of our clinicians.

I am aware that the services provided by some other surgeries elsewhere in the country have been compromised by individuals not being entirely candid about their symptoms and potential risks. If this happens at Manor Park, a dim view will be taken and you will likely be putting yourself in the position of having to register elsewhere. Trust in a relationship works both ways.

I will make sure you are kept up to date on this page. If you have any friends or family registered with us who use Facebook, please suggest they follow this page,

I will be putting posters up on the door and in the waiting room too of course.

I would also welcome any feedback from patients on these changes, either here or at the surgery. Alternatively, you could email the practice on This is in addition to any general feedback, reviews, compliments or complaints, though these are also welcome, as ever.

Thanks again for your patience as we manage this rapidly evolving situation.

Dr Russell Brown

National News and Links

COVID-19 in Black, Asian and Minority Ethnic populations: An evidence review and recommendations:

  • Culturally tailored public health messaging
  • Tailored test, trace and isolate strategy
  • Priority testing for BAME workers
  • Mandatory occupational risk assessment for non-NHS staff and NHS staff
  • Ensuring research quality and equality
  • Protecting migrants
  • Closing immediate educational gaps
  • Strengthening science

Resources: available in:






Test and Trace Videos:

English - Test and Trace information video
Arabic - Test and Trace information translation video
Bengoli - Test and Trace information translation video
Chinese Mandarin - Test and Trace information translation video
Czech - Test and Trace information translation video
Hindi - Test and Trace information translation video
Latvian - Test and Trace information translation video
Lithuanian - Test and Trace information translation video
Polish - Test and Trace information translation video
Punjabi - Test and Trace information translation video
Romanian - Test and Trace information translation video
Russian - Test and Trace information translation video
Swahili - Test and Trace information translation video
Tetum - Test and Trace information translation video
Urdu - Test and Trace information translation video

COVID-19: guidance for the safe use of places of worship and special religious services and gatherings during the pandemic

The guidance provides advice on how places of worship can open, for limited permitted activities, in a manner that is safe and in line with social distancing guidelines.

Available in:

Arabic              Bengali                        Chinese                       Guajarati        

Polish              Portuguese                  Romanian                   Somali


Health advice in other languages

You can find basic information about Covid-19 (coronavirus) translated into languages commonly used. The information will tell you what Covid-19 is, what the symptoms are and what you should do to stay safe. 

COVID-19: Stay at home advice

Supporting your recovery after COVID-19

As you find yourself recovering from COVID-19 you may still be coming to terms with the impact the virus has had on both your body and mind.

These changes should get better over time, some may take longer than others, but there are things you can do to help.

Your COVID Recovery helps you to understand what has happened and what you might expect as part of your recovery.



Community Hubs These include links with support and advice for residents and businesses in the county, including on: NHS Test and trace; community hubs; East Sussex Outbreak Plan; volunteering; support using digital services; health and wellbeing advice; shopping and food delivery; school, children and families services; service updates; employment and financial support; business support, provider updates for adult social care and health; and resources for not-for-profits.

Community hubs are open across East Sussex to bring extra help for people who need support in coping with the effects of coronavirus. Volunteers and staff from local councils and the health service will try to get the right assistance to the people who need it most, including helping to arrange food deliveries, or mental health support. Medicines cannot be provided through this service, although hubs can provide support to arrange a volunteer to pick up prescriptions.

NHS Choices: Advice for travellers and common questions and answers:

NHS information and advice about coronavirus (COVID-19).

NHS Volunteering Scheme

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